Return Policy for DOGE ASIC LLC

Thank you for choosing DOGE ASIC LLC for your cryptocurrency mining hardware needs. We are dedicated to delivering high-quality mining equipment and ensuring customer satisfaction. Below are our return policy and guidelines.

How to Return an Item

  1. Request Return Authorization and Shipping Label
    Contact us online or by phone to request return authorization. Once approved, you will receive a return shipping label and authorization form.
  2. Prepare Your Package
    Securely package the item, including the return authorization form inside, and attach the return shipping label to the package.
  3. Ship Your Package
    Drop off the package at any UPS, USPS, or DHL location.

60-Day Return Policy

You may return or exchange a new, complete product within 60 days of purchase for any reason. Defective products are eligible for exchange only. Certain exclusions may apply.

Product Warranties

All products sold by DOGE ASIC LLC are covered by our return policy and the manufacturer’s warranty. Specific warranty details are available under the “Warranty” section on each product page.

Backorder Cancellation and Return Policy

Orders containing both backordered and in-stock items may have backordered items canceled up to seven business days prior to their release date. A 5% cancellation fee may apply and will be deducted from the refund.

Important Details and Exclusions

  • Refund or Exchange: Customers can choose between an exchange or a refund.
  • Refund Method: Refunds are processed to the original payment method. Money orders are non-refundable and will be issued as store credit.
  • Non-Refundable Items: Certain items, such as pre-cut wires, software, digital content, and custom products, are non-refundable.
  • Product Condition: Returned items must be new, unused, and uninstalled. Returns may be refused or incur fees if:
    • Products show visible use or installation.
    • Tags, stickers, or parts are missing.
    • Packaging is damaged or missing.
    • Products are physically damaged or improperly packaged.

Damaged Products During Shipping

If your product is damaged during shipping, contact us within 10 days of delivery for assistance.

Return Processing Timeline

Exchanges or refunds are typically processed within three business days of receiving the return. Customers will be notified via email when the return is received and processed.

Defective Products

Defective products may be exchanged within the return period. After 60 days, they are covered under the product warranty. Missing parts or packaging may limit eligibility for exchange.

Return Shipping Costs

For most returns, we provide discounted UPS or DHL return shipping labels. Original shipping costs are non-refundable and may be deducted from the refund.

FAQs

How long do I have to return an item?
You have 60 days from the date of purchase to initiate a return.

What if my item is damaged or missing parts?
Contact us immediately for assistance.

How can I check my return status?
Log into your account on our website or contact customer service for updates.

For additional questions or support, please contact us at [[email protected]]. Thank you for choosing DOGE ASIC LLC for your mining hardware needs!